Introduction
The ATM industry has been using outdated physical keys for years. Although many recognise the need for change, they continue to use the same old fashioned locks and manual access processes for ATM maintenance and cash replenishment.
Relying on physical keys not only brings security risks but more importantly reduces operational efficiency.
It is time to replace these old fashioned locks with modern, key-less access processes which significantly reduce ATM costs, simplify operations and improve efficiency.
Problems with today’s old fashioned locks and physical keys
Rising operational costs
- Service engineers experience first-hand the challenges surrounding the old fashioned locks and physical keys. They typically need to collect keys from the key centre and then return them at the end of the day.This is time-consuming and expensive.
- CIT teams usually need to call into a call centre to receive the code to openthe safe. They also usually call in to provide the lock close seal when they leave the location. This wastes time and money.
Increasing Security risks
- Physical keys can be lost or stolen, and typically ATM deployers use the same top box key for all the ATMs in the network. With no centralised access management system and no audit trail, there is no way of knowing who was actually at the ATM. Easy unauthorised access to the ATM top box brings risks of software attacks such as ‘jack potting’ and ‘black box’ crime.
ATM downtime
- The need for key-holder visits results in ATM downtime which impacts customer satisfaction.The key could be missing, or put in the wrong bag, meaning the engineer cannot do the job.
Staff health and safety risks
- COVID-19 raises concerns about handling keys, ‘meet-and-greets’ with key-holders and visiting key centres numerous times a day.
Carbon footprint concerns
- Extra travelling due to the need to pick up and drop off keys wastes not only money but also fuel.
TMD High Security key-less Access Management solves these problems
Key-less access management is a centrally managed, efficient access management solution for any type of access point. The four main solution elements are:
- High-Security Key-Less OTC locks: Intelligent, certified and high-security key-less locks are used for all types of access points including ATM safe, top box, access doors and branch.
- Mobile App: The high-security mobile app is used for fast and automated real-time access management and audit trail.
- Access Management Server Application: The centralised management of user permissions and schedules validates the right person is at the right place at the right time before access is granted.
- Encryption Server: Encrypted single-use OTCs are sent directly to the locks via the mobile app.
The business benefits of eliminating old fashioned locks and physical keys
Increased ATM Availability
Fast access for FLM, SLM CIT and Facilities Management personnel reduces ATM down time and improves customer service.
- Aucun besoin de programmer les visites des titulaires possédant les clés lors des entretiens, maintenances et réparations. Les ingénieurs de service peuvent aller directement au DAB et le remettre en service rapidement.
DURABILITÉ
No need to travel to pick up and drop off keys or provide keyholder services.
- Élimination des clés matérielles réduisant ainsi l’empreinte carbone.
- No need for service engineers to waste fuel travelling to key centres to pick up and drop off keys.
- Aucun besoin aux titulaires des clés de perdre de l’essence pour aller au-devant des ingénieurs effectuant un entretien ou une maintenance.
ACCÈS GÉRÉ CENTRALEMENT
Programmation pré-approuvée et préautorisations des utilisateurs pour s’assurer que la bonne personne se trouve au bon emplacement en temps et en heure.
- Application facilitant la programmation de l’accès, enregistrant les ouvertures et fermetures, les identités des mobiles et des utilisateurs ainsi que les pré-autorisations.
- Tableau de bord indiquant l’heure réelle et le statut de sécurité du DAB.
- Aperçu instantané des évènements imprévus et risques sécuritaires.
- Désactivation et activation à distance des utilisateurs en distanciel.
- Accès sécurisé des tierces parties pour les partenaires de l’entretien.
- Real-time audit trail
Improved security
Physical keys are replaced with One Time Codes and secure mobile app. Real-time audit trails and alerts.
- No risk pf physical keys being lost or stolen. Physical keys are replaced with a secure mobile app and OTCs.
- Pas de risque d’accès non-autorisé. L’accès des utilisateurs et la programmation sont gérés centralement.
- No risk of locks and doors being left open. The management application generates an alert if a close seal has not been generated because the lock and door have not been closed.
- No risk of alarms being left off after access. The alarm switch can be integrated into the access schedule
Improved customer service
- Eliminating physical keys with no need for keyholders means that service engineers can resolve ATM issues fast and ATM downtime is significantly reduced.
Improved employee morale
- Service engineers can focus on their core competencies. They do not waste time travelling to collect and drop off keys and they do not need to perform keyholder duties.
Compliance
- Key-less access management ensures compliance with regulations which require ‘four-eye’ verification and an automated audit trail for CIT replenishment visits.
Unlock the new world of TMD High Security Access Management
Old fashioned locks and physical keys are a thing of the past.
Now is the time to significantly reduce ATM costs, simplify operations and improve efficiency.
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For more information on TMD’s High Security Access Management contact us:
accessmanagement@tmdsecurity.com
